What We Do
We support families who face challenges navigating education, health, social care and welfare systems. Our aim is to ensure families understand their rights and can access the support available. Our work bridges the gap between statutory provision and everyday realities experienced by families. We provide accessible, person-centred sup
We support families who face challenges navigating education, health, social care and welfare systems. Our aim is to ensure families understand their rights and can access the support available. Our work bridges the gap between statutory provision and everyday realities experienced by families. We provide accessible, person-centred support that empowers parents to understand their rights, advocate for their child and access appropriate education, healthcare, financial assistance and community services.
PRACTICAL INFORMATION AND GUIDANCE
- Disability Living Allowance (DLA)
- Education, Health and Care Plans (ECHPS)
- Annual Reviews
- Individual Education Plans (IEPs)
- Benefit and financial support
- Housing
- Local authority processes
- School admissions and SEND procedures
- Signposting to specialist services where appropriate
ADVOCACY
Many parents can feel intimidated attending meeting with schools, healthcare professionals and statutory agencies. We provide advocacy before, during and after meetings by helping families understand reports, prepare questions, understand their legal rights and ensure their views are represented.
EMOTIONAL WELLBEING
Families often experience isolation, anxiety and emotional exhaustion while caring for children with additional needs. We provide a confidential listening support service. Offer emotional wellbeing by informal advice, reassurance and signposting where relevant.
PEER SUPPORT
Families consistently tell us speaking to others with similar lived experience is one of the most valuable aspects of our service. We offer peer support groups, informal drop-in sessions, community activities and online support via our FACEBOOK page. These opportunities reduce social isolation, increase confidence and encourage families to share knowledge and experiences.
OUTREACH SUPPORT
Not every family is able to attend our support centre for many reasons. Our outreach provision enables us to support these families within their own community, ensuring services remain accessible and inclusive.
OUR REFFERAL PATHWAY
We welcome self-referrals and referrals from Schools, General Practitioners, Health Professionals, SEND services, Community organisations, Voluntary sector partners. This flexible approach ensures families can receive support at the earliest possible opportunity.